A week later, delays still plague insurance exchange | www.myajc.com

9
Oct

A week later, delays still plague insurance exchange | www.myajc.com

Lisa Ryan suffers from chronic pain and often finds herself up at all hours, so 5 o’clock Sunday morning seemed as good a time as any to try – yet again – to log onto HealthCare.gov.

Ryan had tried for days to enroll in the new Health Insurance Marketplace, only to be stymied by the software glitches and overwhelming traffic that have plagued the system since its Oct. 1 launch. The Decatur resident finally managed to create an account Sunday morning and – another six very frustrating hours later – bought a health plan through the website.

“I am totally exhausted but also totally relieved,” Ryan said.

The government on Tuesday would not say how many people have successfully enrolled in insurance plans so far on the Georgia exchange or nationwide. Insurers offering plans through the site also declined to discuss how many customers have signed up for coverage.

The Atlanta Journal-Constitution reached out to more than a dozen Georgia consumer advocates and health care providers in recent days but, as of Tuesday, only one had heard of someone, Ryan, who successfully purchased insurance through the exchange. That, of course, doesn’t mean others haven’t successfully acquired coverage in the state.

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