COLUMBUS, Ga. – On Wednesday, a Muscogee County School District official firmly stood by the decision to spend $7,500 for three customer service workshops for the district’s Customer Support Services Department. The classes were available to fewer than 20 employees and 15 attended the training sessions.
News 3 first reported on this story Tuesday. Each four-hour workshop cost a flat rate of $2,500. The classes were held in Muscogee County Feb. 13-14 and 21.
“I’m by no means ashamed of offering the training; very proud that we did and proud of the customer support center,” said Director of Customer Support Services Karen Higgins. She said the workshops were a way of helping employees continually improve on their existing skills.
Seven people work in the call center and handle all technology problems in the district.