MCSD spends $7,500 on customer service workshops for Customer Su – WRBL

1
Oct

MCSD spends $7,500 on customer service workshops for Customer Su – WRBL

WRBL

COLUMBUS, Ga. – On Wednesday, a Muscogee County School District official firmly stood by the decision to spend $7,500 for three customer service workshops for the district’s Customer Support Services Department. The classes were available to fewer than 20 employees and 15 attended the training sessions.

News 3 first reported on this story Tuesday. Each four-hour workshop cost a flat rate of $2,500. The classes were held in Muscogee County Feb. 13-14 and 21.

“I’m by no means ashamed of offering the training; very proud that we did and proud of the customer support center,” said Director of Customer Support Services Karen Higgins. She said the workshops were a way of helping employees continually improve on their existing skills.

Seven people work in the call center and handle all technology problems in the district.

via MCSD spends $7,500 on customer service workshops for Customer Su – WRBL.

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